Command Performance: The Art of Delivering Quality Service
- ISBN-10
- 0071035982
- ISBN-13
- 9780071035989
- Series
- Command Performance
- Pages
- 256
- Language
- English
- Published
- 1994-07
- Author
- John E. Martin
Description
Command Performance reveals the insights of leading business thinkers & executives about delivering superb service to customers. Drucker, Reichfield, & Schlesinger & Heskett, among others, explore various aspects of developing a service strategy & implementing it effectively, while first person accounts & profiles of individual firms provide inspiration & lessons from the field. Featuring eight influential articles & five interviews from the Harvard Business Review, Command Performance develops a strong framework-with real-world models-for significantly improving the quality of service in any industry.
