Introduces the features of the Sony CLIE, covering applications, accessories, shortcuts, integration with Microsoft Office, Internet connections, scheduling, games, troubleshooting, upgrading, and other devices using the Palm OS.
To succeed in business, therefore, do whatever it takes to form a close bond with your customers. Show your clients you genuinely care about their needs and they will actually respond in kind.
... and experiences for your customers that even they don't know how to ask for. Get it, absorb it, use it!” —Adam Hansen, principal and VP of behavioral innovation at Ideas To Go and coauthor of Outsmart Your Instincts “In What Your ...
Is there a way your business can address their pain points? Certainly it is clear that you should do everything you can to retain those top two customers and that some of those customers at the low end of your annual revenue may not ...
Every time you offer to do something for a client— anything—write it down. Then send the client a copy, so you both will know just what was promised. Keep your promises organized by date. That will allow you to scan your desktop, ...
Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to:• Achieve the mindset required for Hero-ClassTM service• Understand the customer’s expectations--and ...
Make your clients work for you. Assess their strengths: what can you actually learn from them? What do they say about you? Are they innovators? Do they add credibility to yourbrand? Your clients define you, sodevelop a future working ...
Keep things simple and tailor everything to the background of the customers. You can only be persuasive if they understand where you're coming from and what you're talking about. At other times, confusion in the marketplace can be ...
Thanks to Brendan Eich for his tireless work to drive JavaScript and the web forward. Thanks to the team at O'Reilly. To Simon St. Laurent, who immediately recognized the value of the book and provided a lot of encouragement along the ...
Your sales management team is doing everything you want and have asked them to do . They don't understand any better than you do what is wrong . But the whole DNA of the sales force is focused on chasing orders , booking the revenue ...
How to Get and Keep All the Customers Your Business Wants Martha Hanlon, Chris Williams. done before. When Yahoo launched the first Internet information portal, they positioned themselves as the first. The second column, “What We Do,” ...