Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach. New to this edition: How to develop business models and business process architecture How to integrate decision management models and business rules New material on service processes and on dynamic case management Learn to integrate various approaches in a broad business process management approach Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six Sigma Learn how all the different process elements fit together in this best first book on business process, now completely updated Tailor the presented methodology, which is based on best practices, to your organization’s specific needs Understand the human aspects of process redesign Benefit from all new detailed case studies showing how these methods are implemented
This book shows you how to achieve business process excellence through change management activities, with case studies from major corporations such as American Meter and the US Navy.
In each chapter you will find: Objectives and deliverables clearly identified Real-world examples from companies the authors have worked with—presented using a global manufacturer as an example Activities, questionnaires, and examples A ...
This important, state-of-the-art book brings together for the first time in one volume the two areas of Legacy Systems and Business Processes.
There is also an element of varying practice and relationship with industry: for (academic) computer scientists, ... Between Industry and Academia A further set of links/gaps which we have considered in the workshops are those between ...
Business simulation tools are about to revolutionize BPR by helping businesses accurately predict the impact of change. This is the first manager's and analyst's guide to business process simulation: how...
This volume presents perspectives pertaining to change management through process thinking in the information age.
This view is completely consistent with the thinking of Clayton Christensen, who describes what happens to markets when a disruptive technology or way of working arrives on the scene.[4] According to Christensen, the marketplace ...
The book combines empirical data gathered through an intensive, comparative case study method with strategic choice and neo-institutional theories to analyse the changing context of public organizations, importation of models of organizing ...
In the first article, Thomas H. Davenport and James R. Short argued that the combined use of IT and business process redesign could transform organizations and improve business processes to the degree Taylor's scientific management once ...
This book prepares readers to master an IT and managerial discipline quickly gaining momentum in organizations of all sizes - Business Process Management (BPM).