Total Quality Management
- ISBN-10
- 0131228099
- ISBN-13
- 9780131228092
- Series
- Total Quality Management
- Category
- Total quality management
- Pages
- 640
- Language
- English
- Published
- 2003
- Author
- Dale H. Besterfield
Description
Presenting sufficient theory to ensure a sound understanding of basic concepts, this text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.
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