Customer-focused Quality: What to Do on Monday Morning
- ISBN-10
- 013189630X
- ISBN-13
- 9780131896307
- Category
- Consumer satisfaction
- Pages
- 292
- Language
- English
- Published
- 1994
- Publisher
- Prentice Hall Direct
- Authors
- Tom Hinton, Wini Schaeffer
Description
In today's competitive global environment, companies, government agencies, and nonprofit organizations can't afford not to be quality-oriented. This guide provides all the tools you need to increase profitability, satisfy the customer, and create a reputation for excellence!
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