Managing Conflict: A Complete Process-centered Handbook

ISBN-10: 0135505747
ISBN-13: 9780135505748
Series: Managing Conflict
Pages: 128
Language: English
Published: 1982
Publisher: Prentice-Hall
Authors: Roy W. Pneuman, Margaret E. Bruehl

Description

Abstract: A guidebook outlines a step-by-step process for dealing with conflicts in any kind of situation for managers, supervisors, and individuals, alike. The handbook format offers a systematic, problem-solving, pragmatic approach to managing conflicts in relationships, in work situations, and in any type of human interaction. Included are: a source checklist to identify the causes of conflict; a discussion of influencing factors to assist clearly defining the context in which the conflict exists; a strategic issues analysis for recording all known data; an evaluative choices analysis to allow for improved management decisions; illustrated and diagrammatic models; and guidance on intervening into the situation to achieve desired organizational objectives. Dozens of illustrative examples are provided, and reflection questions are included at the end of each discussion topic. (wz).