Crisis Management in a Complex World
- ISBN-10
- 019971648X
- ISBN-13
- 9780199716487
- Category
- Business & Economics
- Pages
- 224
- Language
- English
- Published
- 2008-07-31
- Publisher
- Oxford University Press
- Authors
- Dawn R. Gilpin, Priscilla J. Murphy
Description
Today's managers, business owners, and public relations practitioners grapple daily with a fundamental question about contemporary crisis management: to what extent is it possible to control events and stakeholder responses to them, in order to contain escalating crises or safeguard an organization's reputation? The authors meet the question head-on, departing from other crisis management texts, and arguing that a complexity-based approach is superior to the standard simplification model of organizational learning.
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