Managing Innovation: Cases from the Services Industries
- ISBN-10
- 030903891X
- ISBN-13
- 9780309038911
- Series
- Managing Innovation
- Category
- Technology & Engineering
- Pages
- 224
- Language
- English
- Published
- 1988-02-01
- Publisher
- National Academies Press
- Author
- National Academy of Engineering
Description
This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries. The chapters cover innovations such as Federal Express's advanced system for package tracking, Citicorp's development of the Automated Teller Machine, AT&T's experience with mobile telephones, Bell & Howell's introduction of an automated automotive parts catalog, and the New York Stock Exchange's development of electronic trading. Some broader analyses discuss the interfaces between services technologies and manufacturing, operations research in services, and technology in professional services.
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Other editions
-
- 2020-11-23
- 624 pages
- Paperback
- John Wiley & Sons
-
- 2019-03-22
- 400 pages
- Ebook
- World Scientific
-
- 2019-03-22
- 448 pages
- Ebook
- World Scientific
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