Total quality management: text with cases
- ISBN-10
- 0750624221
- ISBN-13
- 9780750624220
- Series
- Total Quality Management
- Pages
- 384
- Language
- English
- Published
- 1996
- Authors
- John S. Oakland, Leslie J. Porter
Description
This study provides comprehensive coverage of the subject of total quality management. It presents a simple model for TQM, and is illustrated with numerous real-life cases.
