Managing Volunteers in Tourism: Attractions, Destinations and Events
- ISBN-10
- 0750687673
- ISBN-13
- 9780750687676
- Category
- Business & Economics
- Pages
- 299
- Language
- English
- Published
- 2009
- Publisher
- Routledge
- Authors
- Kirsten Holmes, Karen A. Smith
Description
Recent years have seen an explosion in research on tourism volunteering. Volunteers are an essential part of tourism, whether they are volunteering in their local museum, at a sporting mega-event, as an airport ambassador, or travelling the global as a volunteer tourist. Managing Volunteers in Tourism reviews the latest research to highlight the key management issues and relate them to the tourism volunteering context. It includes previously under-researched forms of tourism volunteering such as meet-and-greeters, surf life-savers, conservation, festival, and information centre volunteers and volunTourists. The book develops through three distinct sections: Part A begins by introducing the concept of volunteering and considering the variety of volunteer forms and settings within tourism. Part B picks up the organisational approach and examines volunteer program design and planning, volunteer motivation, recruitment and selection, training and development, reward and retention, and diversity management. Part C consists of ten case studies from leading international researchers and practitioners identifying best practice and key management challenges. Real-life examples and case studies throughout this book provide an in-depth examination of the challenges facing those managing tourism volunteers, making this book indispensible for current and future managers in the tourism industry. Kirsten Holmes completed her PhD on museum volunteers at the University of Leeds and has since lectured in leisure and tourism at the Universities of Sheffield and Surrey in the UK. She is currently a research fellow at Curtin University, Western Australia. Karen Smith is a Senior Lecturer in Tourism Management at Victoria University of Wellington, New Zealand. She completed her PhD on the management of volunteers in literary heritage attractions at Nottingham Trent University, UK, and has published on volunteer management in tourism and event organisations. * The first text to present an overview of voluntary activity across the broad spectrum of the tourism industry, looking at volunteer work in museums, cultural festivals, sports events, national parks and many more.. * Packed with international case studies highlighting best practice on how to manage volunteers. * Looks at the future of volunteering including the economic, social and policy issues involved.
Get the book
Other editions
Similar books
-
Event Volunteering: International Perspectives on the Event Volunteering Experience
By Karen Smith, Kirsten Holmes, Tom BaumLeonie Lockstone-Binney is Senior Lecturer in Event Management at Victoria University. Leonie's main area of research expertise relates to volunteering, specifically in event and tourism settings.
-
Engineering Speaking by Design: Delivering Technical Presentations with Real Impact
By Edward J. Rothwell, Michael J. CloudReal-life examples and case studies throughout this book provide an in-depth examination of the challenges facing those managing tourism volunteers, making this book indispensible for current and future managers in the tourism industry.
-
The Routledge Handbook of Volunteering in Events, Sport and Tourism
By Kirsten Holmes, Karen A. Smith, Richard ShipwayThis timely handbook examines the most contemporary, controversial and cutting-edge issues related to the involvement of volunteers in the fields of events, sport and tourism.
-
Tourism Management
By Stephen J. PageAs a market segment, volunteer tourists spend in excess of US$3000 a trip and TRAM (2008) estimated the size of the global market as 1.6 million volunteers per year. This was valued at between £832 000 and £1.3 million.
-
Tourism Management
By Stephen PageA study by Campbell and Smith (2006) of sea turtle conservation in Tortuguero, Costa Rica highlighted the environmental values of volunteers. This is aligned with the growing awareness of sustainability issues among specific tourist ...
-
Volunteer Tourism: Theoretical Frameworks and Practical Applications
By Angela M. BensonThese themes are examined in a range of international case studies, demonstrating the wide range of issues associated with volunteer tourism. This volume is a timely addition offering an innovative approach to the area.
-
International Sports Volunteering
By Nicholas Wise, Angela M. BensonInternet promotional material and conservation volunteer tourist motivations: A case study of selecting organizations and projects. Tourism Management Perspectives 1:17–27. Grimm, K.E. and Needham, M.D. (2012b).
-
Managing International Events
By W. Gerard RyanThis book provides a comprehensive overview and examination of the international aspect of Events Management and the many challenges and complications that arise in the planning and delivery specifically of cross-border and cross-cultural ...
-
Journeys of Discovery in Volunteer Tourism: International Case Study Perspectives
By Stephen Wearing, Kevin D. LyonsDavis, D., Banks, S., Birtles, A., Valentine, P. and Cuthill, M. (1997) Whale sharks in Ningaloo Marine Park: managing tourism in an Australian marine protected area. Tourism Management 18(5), 259–271. Gazley, B. (2001) Volunteer ...
-
A Research Agenda for Event Management
By John Armbrecht, Erik Lundberg, Tommy D. AnderssonManaging Volunteers in Tourism: Attractions, Destinations and Events. Oxford: Elsevier. Hustinx, L., & Lammertyn, F. (2003). Collective and reflexive styles of volunteering: A sociological modernization perspective.