Win the Customer: 70 Simple Rules for Sensational Service
- ISBN-10
- 0814436242
- ISBN-13
- 9780814436240
- Category
- Consumer satisfaction
- Pages
- 228
- Language
- English
- Published
- 2015-09-02
- Publisher
- UK Professional Business Management / Business
- Author
- Flavio Martins
Description
When it comes to customer service, satisfaction is a short-sighted goal. Great companies distinguish themselves from the competition by providing customers with unique, outstanding customer service experiences. This book provides practical, powerful techniques for taking their customer service from "fine" to "fabulous" and sometimes even to "wow!"
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