Discusses the problems and processes of communication in the workplace and how the supervisor can become a better communicator, and thus a better manager. The purpose of this book is to provide guidance that all health care supervisors can use in learning to manage the work of others. Contains articles on the communication environment; the supervisor's central role in organizational communication; the organizational grapevine; identifying and overcoming communications barriers; making upward communication work for employees; self-help for the supervisor; how to resolve conflicts; committees and meetings; employee participation in problem solving, etc.