Dealing with Difficult People in the Library
- ISBN-10
- 0838907601
- ISBN-13
- 9780838907603
- Category
- Communication in library science
- Pages
- 195
- Language
- English
- Published
- 1999
- Publisher
- American Library Association
- Authors
- American Library Association, Mark R. Willis
Description
Dealing with Difficult People in the Library offers practical strategies for managing problems posed by patrons and staff. It is the best hands-on guide to solving problems through communication, preventive measures, and clear and concise patron behavior policies.
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