Command Performance: The Art of Delivering Quality Service
- ISBN-10
- 0875845622
- ISBN-13
- 9780875845623
- Series
- Command Performance
- Category
- Business & Economics
- Pages
- 260
- Language
- English
- Published
- 1994
- Publisher
- Harvard Business Press
Description
Essays discuss service strategy, quality service delivery, and public sector service, and are accompanied by interviews with executives
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