Customer Once, Client Forever: 12 Tools for Building Lifetime Business Relationships
- ISBN-10
- 0938721828
- ISBN-13
- 9780938721826
- Category
- Consumer satisfaction
- Pages
- 285
- Language
- English
- Published
- 2001-01-01
- Author
- Richard Buckingham
Description
In Customer Once, Client Forever, Buckingham presents a process to identify, create and maintain the relationship with the client using his 12 Lifetime Tools.
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