Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds Or Less
- ISBN-10
- 0963626884
- ISBN-13
- 9780963626882
- Category
- Business & Economics
- Pages
- 111
- Language
- English
- Published
- 2005
- Publisher
- Best Sellers Publishing
- Author
- John Tschohl
Description
Loyal for Life- is an easy to read how to take unhappy customers from hell to heaven in 60 seconds or less. Every company no matter how excellent their products or employees occasionally makes a mistake. How those companies and their employees respond to those mistakes, however is what separates successful costumer service driven organizations from the rest of the pack. (Loyal for Life, J. Tschohl) Loyal for Life will stretch the readers concept of service recovery, empowerment, and customer service to a whole new level.
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