International Hospitality Management
- ISBN-10
- 1138128864
- ISBN-13
- 9781138128866
- Series
- International Hospitality Management
- Category
- Hospitality industry
- Pages
- 396
- Language
- English
- Published
- 2015-10-01
- Publisher
- Routledge
- Authors
- Wei Chen, Professor Alan Clarke
Description
International Hospitality Management: concepts and casesbrings together the latest developments in global hospitality operations with contemporary management principles. It develops a critical view of the management practices and the traditional theories, analysing how appropriate they are to the hospitality and tourism industries in a multicultural context. International Hospitality Managementis designed to instil a greater awareness of the cultural factors influencing the strategies and performances of hospitality organization. This approach focuses on a critical analysis of the relevance and application of general management theory and practice to the hospitality industry. Consisting of eleven chapters to meet with the average semester duration, each deals with a major topic of international management, with thoroughly developed with consistent learning features throughout, including: Specified learning outcomes for each chapter International case studies including major world events and issues such as the riots in Paris, fast food lawsuits, tipping, corporate social responsibility as well as studies of international corporations such as Marriott, Hilton, Intercontinental, McDonalds, Starbucks, Disney and many more Study questions and discussion questions to consolidate learning and understanding Links to relevant websites and consolidated list of further reading at the back of the book Online resources available for lecturers and students including downloadable figures from the book, PowerPoint slides, further cases and extra exercises and points for discussion. Visit the site at http://cw.routledge.com/textbooks/9780750666756/
Get the book
Other editions
Similar books
-
Services Management: Pearson New International Edition
By Pearson Education Staff, Jay KandampullyThis book addresses the hospitality industry from a services management perspective, offering the reader a series of management concepts - operations, marketing and human resources - all of which are capable of being effectively ...
-
Customer Service for Hospitality and Tourism
By Simon Hudson, Louise HudsonA fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalise experiences and encourage loyalty.
-
Hotel Restaurant and Travel Law: A Preventive Approach
By Karen Morris, Sten T. Sliger, Jane Boyd OhlinHotel Restaurant and Travel Law: A Preventive Approach
-
Human Resource Management for the Hospitality Industry
By Karen Eich DrummondHuman Resource Management for the Hospitality Industry
-
Instructor's Manual to Accompany Supervision in Th E Hospitality Industry
By Karen Eich Drummond, Toby Miller, Jack E. MillerInstructor's Manual to Accompany Supervision in Th E Hospitality Industry
-
Hospitality and Tourism
By Karen E. Silva, Debra M. HowardHospitality and Tourism
-
2007 Wedding Resource Guide
By Marian CliftonPHOTOGRAPHERS Love & laughter gail ann photography ( 206 ) 371-0585 ; voice - fax ( 206 ) 935-5773 E - mail : [email protected] Website : www.gailannphotography.com Wedding artistry by Gail Ann ... simple , honest , real .
-
Introduction to Hospitality
By John R. Walker, Josielyn T. Walker"This new eighth edition of Introduction to Hospitality focuses on hospitality operations and has been written in response to professors and students who wanted a broader view of the world's largest industry.
-
Creating Your Career Portfolio: At-a-glance Guide for Students
By Anna Graf WilliamsCreating Your Career Portfolio: At-a-glance Guide for Students
-
Aspire to Inspire: Inspirational Leadership within the Hospitality, Leisure, Travel and Tourism Industries
By Alan CutlerYou know what they say: if you can't get any other job, go down to McDonald's and flip burgers. All you have to do is learn how to say “How may I help you?” It's a dead-end job – the last resort of those struggling in the labour market.