Intercultural Public Relations: Theories for Managing Relationships and Conflicts with Strategic Publics

Intercultural Public Relations: Theories for Managing Relationships and Conflicts with Strategic Publics
ISBN-10
1138189227
ISBN-13
9781138189225
Series
Intercultural Public Relations
Category
Intercultural communication
Pages
330
Language
English
Published
2018
Publisher
Routledge
Authors
Qi Wang, Bey-Ling Sha, Lan Ni

Description

Part 1. Theoretical foundations -- Foundational theories in public relations management -- History and foundational theories of intercultural communication -- Conflict management and negotiation -- Part 2. Intercultural public relations at various levels -- Interpersonal level: competencies and practices -- Intra-organizational level: identifying and communicating with publics -- Intra-organizational level: relationship management -- Intra-organizational level: conflict management and negotiation -- Organizational level: organizational identity -- Social media -- Conclusions

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