This book introduces students to the theory and practice of managerial and leadership functions, with a practical approach that provides important guidelines for working within agencies. The authors address important topics germane to management and administration, including evidence-based and empirically supported practice, challenges of management, environments of human service agencies, program design, organizational theory and design, human resources, supervisory relationships, finances, information systems, program evaluation, organizational change, leadership, and achieving and maintaining organizational excellence. To help illustrate specific issues, the authors have included case examples throughout the text. In addition, a new running case set at the Grandview Community Center helps students see each issue more clearly because it takes place against the backdrop of a single setting. Reflection questions encourage students to consider how they would handle the scenario. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
The Turning Point One afternoon while Jenny is finalizing a report, Kelly, the most senior staff member, knocks on Jenny's door. She and Kelly have been with the shelter from the nascent stages; Jenny decided to pursue a management ...
This text describes how the integration of administrative practice with fiscal responsibility and accountability will help you plan better programs, account for all fiscal transactions, and coordinate and evaluate services more effectively.
In this second edition of their classic work, Martin & Kettner explain in detail how to develop and utilize output, quality, and outcome performance measures in human service programs.
Leadership is often seen as a key factor in coordinating and aligning organizational processes (Lewis, Packard, & Lewis, 2007). As with any aspect of organizational functioning, it should focus on organizational performance, ...
Easy-to-read, this book connects a conceptual framework and essential managerial practices with hundreds of real-life examples and case studies of applied managerial skills in organizational settings.
This book is a vital resource for social workers, professionals in public administration, individuals involved in MSW programs, and students in the social sciences, including sociology and political science.
All the examples used in this volume are drawn from the fields of public administration, gerontology, public health, and management of nonprofit organizations.
This title looks at the challenges facing managers or those in a supervisory role within Human Resources departments of Human Services.
Human Service Program Planning Through a Social Justice Lens provides a foundation in social justice to students while developing practical skills and knowledge about the steps and tasks involved in planning social programs.
The Fifth Edition of the classic Designing and Managing Programs for human services helps readers grasp the meaning and significance of measuring performance and evaluating outcomes.