Service Operations Management: Improving Service Delivery
- ISBN-10
- 1292098023
- ISBN-13
- 9781292098029
- Series
- Service Operations Management
- Category
- Electronic books
- Pages
- 633
- Language
- English
- Published
- 2021
- Authors
- Robert Johnston, Michael Shulver, Nigel Slack
Description
Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real.
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