Managing the Twenty-First Century Reference Department: Challenges and Prospects

Description

Learn the skills needed to update and manage a reference department that efficiently meets the needs of clients today—and tomorrow! Managing the Twenty-First Century Reference Department: Challenges and Prospects provides librarians with the knowledge and skills they need to manage an effective reference service. Full of useful and practical ideas, this book presents successful methods for recruiting and retaining capable reference department staff and management, training new employees and adapting current services to an evolving field. Expert practitioners address the changing role of the reference library worker and how longstanding traditions and practices can be re-evaluated and re-applied. The information in this book is ideal for librarians and students of library studies looking to take their skills to the next level. Reference departments continue to evolve as the number of applicants qualified to run them declines. Managing the Twenty-First Century Reference Department: Challenges and Prospects explores the dynamics of leadership and management as well as a variety of other characteristics needed in a Head of Reference. It recognizes the increasing need for visionary leaders who can deal with shrinking budgets, soaring costs, expensive electronic resources, and high user expectations and provides you with practical advice on finding, training, and keeping these individuals. In addition to the training and recruitment techniques documented in this book, you will find extensive information on: setting and achieving goals creating and maintaining a positive work environment how to deliver quality services how to improve job satisfaction for library staff problem solving strategies the importance of communication making your reference department task- and employee-centered Managing the Twenty-First Century Reference Department: Challenges and Prospects also provides an inside look at Oregon State University’s Valley Library’s new management model. The library’s information professionals detail this new model’s current function, potential hazards, and multiple advantages. The user-friendly information documented in this chapter and in the book as a whole makes Managing the Twenty-First Century Reference Department: Challenges and Prospects an essential read for any librarian or student of library studies looking to meet the demands of an increasingly technical field.

Get the book

Amazon.com

Search the book

eBay.com

Search the book

Other editions

• 

  Managing the Twenty-First Century Reference Department: Challenges and Prospects

  • 2014-05-22
  • 148 pages
  • Ebook
  • Routledge

Similar books

• 

  Health Sciences Collection Management for the Twenty-First Century

  By Susan K. Kendall

  Health Sciences Collection Management for the Twenty-First Century, readers learn about best practices and also the big picture and the deeper changes that affect decision making.

• 

  Collection Development and Management for 21st Century Library Collections: An Introduction

  By Vicki L. Gregory

  ALISS Quarterly 5, no. 1 (October): 2–9. Russo, Laurie. 2017. “Mastering Marketing.” Library Journal 142 (March 1): 46–48. Solomon, Laura. 2016. The Librarian's Nitty-Gritty Guide to Content ...

• 

  Reference and Information Services in the 21st Century: An Introduction

  By Kay Ann Cassell, Uma Hiremath

  Identifying the resources in major subject areas and genres, this title it shows students how to approach the reference query by matching specific types of questions to the most appropriate...

• 

  Collection Management for the 21st Century: A Handbook for Librarians

  By Gary E. Gorman, Ruth H. Miller

  ... 294 Brown , Rowland C.W. , 300 Brownson , Charles , 115 , 138 Bruer , J. Michael , 60 Bryant , Bonita , xiii , 191-206 Buchanan , Anne L. See Herubel and Buchanan Buckland , Michael , 14 , 39 , 175 , 193 , 196 , 288 , 306 Bucknall ...

• 

  Reference and Access: Innovative Practices for Archives and Special Collections

  By Kate Theimer

  The book features twelve case studies that demonstrate new ways to interact with users to answer their questions, provide access to materials, support patrons in the research room, and manage reference and access processes.

• 

  Reimagining Reference in the 21st Century

  By David A. Tyckoson, John G. Dove

  Reference and Information Services: An Introduction, 77 Reference and User Services Association (RUSA), 63, 134–135, 152 Reference and User Services Quarterly, 80 Reference interviews, 9 art and strategy of, 63–64 building rapport and ...

• 

  Creating Research Infrastructures in the 21st-century Academic Library: Conceiving, Funding, and Building New Facilities and Staff

  By Bradford Lee Eden

  It is hoped that this volume, and the series in general, will be a valuable and exciting addition to the discussions and planning surrounding the future directions, services, and careers in the twenty-first-century academic library.

• 

  Managing Cataloging and the Organization of Information: Philosophies, Practices and Challenges at the Onset of the 21st Century

  By Ruth C Carter

  ... Cataloging ( CORC ) project CQI . See Continuous Quality Improvement ( CQI ) Crosby , E. , 167-176 Databases , online ... Electronic Data Interchange ( EDI ) EDIFACT . See Electronic Data Exchange for Administration , Commerce , and ...

• 

  Workplace Culture in Academic Libraries: The Early 21st Century

  By Kelly Blessinger, Paul Hrycaj

  These can include policies, norms, and unwritten standards for behavior. This book focuses on various aspects of workplace culture in academic libraries from the practitioners’ viewpoint, as opposed to that of the theoretician.

• 

  Developing Library Staff for the 21st Century

  By Maureen Sullivan

  Developing Library Staff for the 21st Century presents a wealth of innovative ideas for reshaping library staff at both the organizational and staff level including: technological training for staff members a model of leadership development ...