Air Rage: The Underestimated Safety Risk
- ISBN-10
- 1351959980
- ISBN-13
- 9781351959988
- Category
- Transportation
- Pages
- 328
- Language
- English
- Published
- 2017-03-02
- Publisher
- Routledge
- Author
- Angela Dahlberg
Description
This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.
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