Crisp Assessment: Calming Upset Customers
- ISBN-10
- 1560528427
- ISBN-13
- 9781560528425
- Language
- English
- Published
- 2002-04-30
- Author
- Logical Operations LLC
Description
This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations without becoming defensive.
