Service in the AI Era: Science, Logic, and Architecture Perspectives

Description

Are you prepared for the coming AI era? AI advances will profoundly change your daily service interactions, so this book provides readers with a necessary understanding of service, the application of resources (e.g., knowledge) for the benefit of another. In just minutes, you can learn about today’s use of early-stage AI for automation and augmentation, and essential elements of service science, service-dominant (S-D) logic, and Service Dominant Architecture (SDA). Ultimately improved service for all is possible with human-level AI and digital twins – but requires investing wisely in better models: Better models of the world both complex natural and social systems (science), better mental-models in people to improve interactions (logic), better cultural and structural models of organizations to improve change (architecture), and better trusted and responsible AI models. The service innovation community studies and builds better models to improve interactions and change in business and society. The book challenges all responsible actors – individuals, businesses, universities, and governments – to invest systematically and wisely to upskill with AI (the X+AI vision). The service innovation community is a growing transdiscipline harnessing all disciplines to become better T-shaped professionals. Extensive end notes, bibliography, and index are provided.

Get the book

Amazon.com

Search the book

eBay.com

Search the book

Similar books

• 

  Communication Networks and Service Management in the Era of Artificial Intelligence and Machine Learning

  By Nur Zincir-Heywood, Marco Mellia, Yixin Diao

  The book includes a handpicked selection of applications and case studies, as well as a treatment of emerging technologies the authors predict could have a significant impact on network and service management in the future.

• 

  Taming Artificial Intelligence: Mind-As-A-Service: The Actionable Human-Centric AI Evolution Blueprint for Individuals, Businesses, & Governments

  By Brian Ka Chan

  Taming Artificial Intelligence showcases a pragmatic solution to resolve the inevitable clash between humans and intelligent machines while still maximizing individual productivity.

• 

  Zero to AI: A non-technical, hype-free guide to prospering in the AI era

  By Nicolò Valigi, Gianluca Mauro

  About the book Zero to AI uses clear examples and jargon-free explanations to show the practical benefits of AI. Each chapter explores a real-world case study demonstrating how companies like Google and Netflix use AI to shape their ...

• 

  At the Edge of Tomorrow: Unleashing Human Potential in the AI Era

  By PhD, Deepa Venkateswaran Mukherjee

  “This essential guide is a timely beacon for organizations striving to excel in the new tech-centric workplace by fostering collaboration and embracing change.” Ron Kaufman, Global Keynote Speaker | NYT Bestselling Author of "Uplifting ...

• 

  Competing in the Age of AI: Strategy and Leadership When Algorithms and Networks Run the World

  By Marco Iansiti, Karim R. Lakhani

  Iansiti and Lakhani: Present a framework for rethinking business and operating models Explain how "collisions" between AI-driven/digital and traditional/analog firms are reshaping competition, altering the structure of our economy, and ...

• 

  The Feeling Economy: How Artificial Intelligence Is Creating the Era of Empathy

  By Roland T. Rust, Ming-Hui Huang

  This book explores the impact of AI on everyday life, looking into workers’ adaptation to these changes, the ways in which managers can change the nature of jobs in light of AI developments, and the potential for humans and AI to continue ...

• 

  Incorporating AI Technology in the Service Sector: Innovations in Creating Knowledge, Improving Efficiency, and Elevating Quality of Life

  By Maria José Sousa

  This book, Incorporating AI Technology in the Service Sector: Innovations in Creating Knowledge, Improving Efficiency, and Elevating Quality of Life, provides professionals, administrators, educators, researchers, and students with useful ...

• 

  Innovations in Smart Cities Applications Volume 4: The Proceedings of the 5th International Conference on Smart City Applications

  By Domingos Santos, Mohamed Ben Ahmed, Anouar Abdelhakim Boudhir

  ... Proceedings of the 6th CIRP-Sponsored International Conference on Digital Enterprise Technology, pp. 1189–1204 (2010) 19. Song, D., Y, Xu: Integrated design of service supply chain in the perspective of producer service outsourcing. In: ...

• 

  Understanding Artificial Intelligence: Fundamentals, Use Cases and Methods for a Corporate AI Journey

  By Ralf T. Kreutzer, Marie Sirrenberg

  The concept is derived from the Google Design Sprint. The AI Design Sprint is used in different variants, which depend on the task of each company. Starting point can be the end customer (AI Design Sprint “New Services”), ...

• 

  Artificial Intelligence and International Law

  By Jaemin Lee

  This book examines the timely issue of artificial intelligence (AI) and law.