An urgent exposé of the realities behind the international call centre. Your credit card is maxed out, and you hang up the phone on Ross chasing your payments. But Ross is actually Roshan and though the sun is shining for you it's past midnight in his window-less call centre. With a new accent and invented back story, bright young graduates in India are renamed and rebranded as they work to claw back the cash spent by Americans crippled by debt. Anupama Chandrasekhar's play Disconnect was first staged at the Royal Court Theatre, London, in 2010.
Drawing, amongst others, on organisational theory, sociology, communications studies, industrial relations, economic geography, gender theory and political economy, this important collection brings together survey evidence from around the ...
Drawing from interviews with agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai, Answer the Call shows that workers in call centers are not quite in India or America but rather in a state of OC virtual migration ...
He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionized work force, isolation and alienation, loss of agency and, ...