We spend approximately one third of our lives at work, and yet we have little control over who we encounter there. Why are some colleagues and managers so difficult to work with? More importantly, how should you deal with them? This practical and empowering book delivers the answers. We cannot always choose who we work with but this book shows how we can deal with the difficulties which might arise in day-to-day working relationships. -- This book provides tried and tested techniques for dealing with people at work which can transform your effectiveness in the workplace -- to boost your career, business and confidence -- Written by an experienced personnel officer and author -- A usable guide for managers, human resource and training departments and for all organisations which depend on working relationships
Bloch provides practical advice for interacting with toxic personalities.
Unlike other career books, this book offers managers a team-focused approach to neutralizing a not-so-pleasant—or productive—working atmosphere.
This book introduces you to the main themes and ideas of managing difficult people, giving you a basic knowledge and understanding of the key concepts, together with practical and thought-provoking exercises.
Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged ...
Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it.
This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions ...
In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment.
In Powerful Phrases for Dealing with Difficult People, Evenson shares practical and easy-to-use tactics such as: Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each Nonverbal ...
Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine ...