Sun Zi said "know yourself and your enemy, then you will never lose a battle". Zhang and Baker say, "know the Chinese mind so you can prosper!" Think Like Chinese explains Chinese thought and business culture from the Chinese perspective. It gives first-hand insight into what Chinese are really thinking when conducting business. Zhang and Baker combine their Chinese and Western perspectives to explain, in detail, common Chinese behaviours that may seem odd to non-Chinese. They bring a wealth of personal experience in contemporary Chinese business investment and management, sharing their experiences and observations to provide strategies for overcoming such cultural barriers.Each chapter opens with a traditional or common Chinese saying, which is given contemporary meaning and applied to business scenarios. This key to Chinese thought provides the context for guidance on practical matters such as:how to ensure spoken communications are being interpreted accuratelyunderstanding the importance of "face" (mianzi), and giving and receiving mianzi appropriatelynetworking effectively among the Chineseunderstanding Chinese work cultures, identifying the real Chinese decision-makers, improving negotiations, and gaining the best out of Chinese staffdistinguishing "cow poo" (facts or true statements) from "hooyou" (bragging or bullshit)knowing when a Chinese 'yes' actually means 'yes', instead of 'maybe' or 'no'Chinese approaches to the law and contracts, dispute resolution, intellectual property, investment and partnerships.Think Like Chinese is a must for anyone who wants a better understanding of Chinese culture and how to apply this knowledge in their China dealings, whether doing business with Chinese suppliers or customers, working with a Chinese partner or managing Chinese employees.It is also written for people who are simply fascinated about China, and want to know more about the Chinese people, their history, their current emergence as an economic powerhouse and their increasing significance in the world's future.
See Roger E. Axtell , Do's and Taboos Around the World , 2d . ed . ( New York : Wiley , 1990 ) . The example and the following discussion are based on Axtell's review of CHAPTER 5 Listening in the Communication Environment W e have.
8 Steps for Highly Effective Negotiation: Letting the Other Person Have Your Way
... locked into Blamer Mode , read " Ghost Story , " by Joshua Hyatt , on pages 78-88 of the July 1988 issue of Inc. magazine . ... o " When people know that someone they love is in pain , it's very hard for them to think about money .
One of the three business books I always have on my desk to refer to, it's worth its weight in gold. In fact it's worth its weight in saffron.' Sheridan Thompson, CRM Director, The Walt Disney Company 'I loved this book.
Also available with MyLab Management MyLab(TM) Management is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results.
Working Communication
Organizational Communication: Strategies for Success
Resource added for the Business Management program 101023.
This collection of activities involves participants directly in the learning process through its interactive approach. The exercises are basic enough to include in any training program that incorporates communication skills.
Reflecting today's e-inundated marketplace, this comprehensive text covers the basics for all forms of business communication, from letters to e-mail, business plans to presentations, listening skills to nonverbal messages, diversity to ...