Beyond the Quadruple Play: Networking, Convergence, and Customer Delivery
- ISBN-10
- 193169561X
- ISBN-13
- 9781931695619
- Category
- Broadband communication equipment industry
- Pages
- 199
- Language
- English
- Published
- 2007
- Publisher
- Intl. Engineering Consortiu
- Author
- International Engineering Consortium
Description
Covering all topics related to strategies and experiences on quad-play service design and delivery, the guide points out that packaging together multiple services onto a single customer-friendly bundle have actually led to positive results, such as customer loyalty to service packages and a highly reduced churn rate. In addition, networks can actually deliver more efficient converging services, thus yielding a double win for providers as customer retention is increased and operating costs are better managed.
