Process Management: A Guide for the Design of Business Processes

Process Management: A Guide for the Design of Business Processes
ISBN-10
354024798X
ISBN-13
9783540247982
Series
Process Management
Category
Business & Economics
Pages
339
Language
English
Published
2013-06-05
Publisher
Springer Science & Business Media
Authors
Jörg Becker, Michael Rosemann, Martin Kugeler

Description

Process Management is a compendium for modern design of process-oriented companies. A hands-on approach introducing, realizing and continually administering process management is presented with a thoroughly critical reflection of the necessary activities regarding the state of the art of organization theory and information management. This is done by following individual stages of a process model which has already successfully proved in practice. The progress of the project is described by a continuous case study which is the process management project of a modern service company. The included recommendations are summarized in a series of checklists for each stage of the project.

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