Manual de evaluacion de la calidad del servicio en enfermeria / Manual Evaluation of Service Quality in Nursing: Estrategias para...

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Esta obra propone un modelo de evaluacion de la calidad de los servicios de enfermeria, desde dos perspectivas: La primera de indole teorica expone la metodologia general para implantar dicho modelo, y la segunda presenta el trabajo desarrollado por las enfermeras del Instituto Nacional de Cardiologia. En esta segunda edicion se incluyen 3 indicadores m s, asi como un sitio web complementario www.medicapanamericana.com/enfermeria/ortega con archivos en PDF que comprende las figuras y cuadros que se utilizan para implementar el Programa de evaluacion de la calidad de los servicios de enfermeria.

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