Cases In Operations Management: Building Customer Value Through World-Class Operations
- ISBN-10
- 8178298643
- ISBN-13
- 9788178298641
- Series
- Cases in Operations Management
- Pages
- 440
- Language
- English
- Published
- 2010-10-07
- Author
- Klassen
Description
Cases in Operations Management is unique in its strong grounding in real-world decisions. The cases are structured into six modules each offering an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, Netherlands, Trinidad, Vietnam, and others, in addition to the U.S. and Canada. These cases continue to illustrate basic concepts while expanding students` understanding of economic, political and cultural concerns that must be interwoven into such key areas as process design, quality and supply chain management. Features: - strong decision orientation of real-world cases - clear development of the linkages between business processes and customer value - diversity of international case settings - mixture of cases, simulations and in-class exercises
