Frameworks for IT management
- ISBN-10
- 9077212906
- ISBN-13
- 9789077212905
- Category
- Business & Economics
- Pages
- 244
- Language
- English
- Published
- 2006-10-11
- Publisher
- Van Haren Publishing
- Author
- itSMF - the IT Service Management Forum
Description
Modern IT managers are confronted with an overwhelming number of management frameworks, methods and methodologies - making it difficult to see the wood for the trees. In addition many IT service providers believe they can't be taken seriously if they don't also have a proprietary framework to offer - which makes it even more difficult to find your way through the framework forest. This itSMF publication covers the most important frameworks in use, in a neutral and objective way, so that readers can better understand the potential value of each instrument. Each framework is described by a well-known expert in that field, in a structured format, to emphasise the specific characteristics. A consistent approach to each chapter allows easy comparison between the instruments: a description of each framework, the origin/history, where the instrument is used, description and core graphics, approach/how to, relevance to IT management, strengths and weaknesses, cross-references/relationships and links and literature.
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