A Guide to Computer User Support for Help Desk and Support Specialists
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A Guide to Computer User Support for Help Desk and Support Specialists
By Fred BeisseON THE WEB Microsoft Press publishes books on troubleshooting for several popular Microsoft products. To see a list of the titles in the troubleshooting series, go to learning.microsoft.com/ ...
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A Guide to Computer User Support for Help Desk and Support Specialists
By Fred Beisse356 ON THE WEB For an example, see the University of Oregon's “Acceptable Use of Computing Resources” guidelines (it.uoregon.edu/cio/acceptable_use.shtml). A template for an acceptable use policy is available at www.sans.org/resources/ ...
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A Guide to Computer User Support for Help Desk and Support Specialists
By Fred BeisseClear, balanced coverage in this edition highlights the latest trends and developments, from Web and e-mail-based support to assistance with Windows 7 and cloud computing.
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A Guide to Computer User Support for Help Desk and Support Specialists
By Fred BeisseThis text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects.
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A Guide to Computer User Support for Help Desk and Support Specialists
By Fred BeisseA guide that focuses on the informational resources and technical tools students need most to function effectively in a support position.