Calming Upset Customers

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  Calming Upset Customers: Staying Effective During Unpleasant Situations

  By Rebecca L. Morgan

  Shows how to resolve conflicts with customers quickly and professionally in all types of situations.

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  Calming Upset Customers

  By Rebecca Morgan

  Presents various techniques for handling irate customers.

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  Calming Upset Customers: Stay in Control... In Any Situation

  By Rebecca Morgan

  That's a lot. But anyone can learn the skills that are necessary. There is no single technique for every customer, but the collection of skills outlined here will work in any industry.

• 

  Calming Upset Customers

  By Rebecca L. Morgan

  Presents various techniques for handling irate customers.

• 

  Calming Upset Customers: Stay in Control... in Any Situation

  By Rebecca L. Morgan

  That's a lot. But anyone can learn the skills that are necessary. There is no single technique for every customer, but the collection of skills outlined here will work in any industry

• 

  Calming Upset Customers

  Calming Upset Customers