Crisis Communications

  • Crisis Communications: The Definitive Guide to Managing the Message
    Crisis Communications: The Definitive Guide to Managing the Message
    By Steven Fink

    Undated letter of Graham Spanier to “The Members of the Board of Trustees,” as released by Spanier's attorneys and reported on ESPN.go.com. See http://espn.go.com/pdf/2012/O723/espn_otl_ spanierletterpdf. “Ex-PSU Prez Says He Was Never ...

  • Crisis Communications: The Definitive Guide to Managing the Message
    Crisis Communications: The Definitive Guide to Managing the Message
    By Steven Fink

    In this groundbreaking guide, Fink provides a complete toolkit for ensuring smooth communications and lasting business success through any crisis.

  • Crisis Communications: A Casebook Approach
    Crisis Communications: A Casebook Approach
    By Kathleen Fearn-Banks

    Bryan-College Station Eagle, p. 1. Haurwitz, R. K. M., & Copelin, L. (1999, December 10). Faculty doubted bonfires stability. Austin-American Statesman, p. 1. Jones, R. L. (1999, November 19). Collapse kills 11 at Texas A&M.

  • Crisis Communications: A Casebook Approach
    Crisis Communications: A Casebook Approach
    By Kathleen Fearn-Banks

    On Jackson's talk show, listeners call in to the program. Erickson said his first thought was that having the broadcast on campus would present extra chaos to a naturally chaotic day: “But we always say 'Yes,' and never say 'No,' so it ...

  • Crisis Communications: A Casebook Approach
    Crisis Communications: A Casebook Approach
    By Kathleen Fearn-Banks

    Were the news media adversarial or supportive? If they had to do it again, what would they do differently? These and other questions are answered in the case studies of this second edition.

  • Crisis Communications: A Casebook Approach
    Crisis Communications: A Casebook Approach
    By Kathleen Fearn-Banks

    Also available for use with this text is the Student Workbook to Accompany Crisis Communications, providing additional discussion questions, activities, key terms, case exercises, and further content for each chapter.

  • Crisis Communications: A Casebook Approach
    Crisis Communications: A Casebook Approach
    By Kathleen Fearn-Banks

    Presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations.

  • Crisis Communications: A Casebook Approach
    Crisis Communications: A Casebook Approach
    By Kathleen Fearn-Banks

    Also available for use with this text is the Student Workbook to Accompany Crisis Communications, providing additional discussion questions, activities, key terms, case exercises, and further content for each chapter.

  • Crisis Communications: A Casebook Approach
    Crisis Communications: A Casebook Approach
    By Kathleen Fearn-Banks

    No company, organization, or individual whose livelihood depends on public reaction can afford to function without a crisis management/communications plan. Yet, many large fully-staffed corporations still have no such plans....

  • Crisis Communications: A Casebook Approach
    Crisis Communications: A Casebook Approach
    By Kathleen Fearn-Banks

    Also available for use with this text is the Student Workbook to Accompany Crisis Communications, providing additional discussion questions, activities, key terms, case exercises, and further content for each chapter.

  • Crisis Communications: A Primer for Teams : Roles, Resources, Processes, Principles
    Crisis Communications: A Primer for Teams : Roles, Resources, Processes, Principles
    By Al Czarnecki

    In the valuable business guide Crisis Communications: A Primer for Teams, author Al Czarnecki APR: Outlines the roles of key players prior to and during a crisis situation Describes aspects of planning and operational factors relevant to ...

  • Crisis Communications: Lessons from September 11
    Crisis Communications: Lessons from September 11
    By A. Michael Noll

    On September 11, 2001, AT&T's traffic was 40 percent greater than its previous busiest day. Wireless calls were made from the besieged airplanes and buildings, with the human voice having a calming influence.

  • Crisis Communications: A Casebook Approach
    Crisis Communications: A Casebook Approach
    By Kathleen Fearn-Banks

    Key features of this fourth edition are: six new cases, including several international crises current discussion of communications technology as it relates to crises a Companion Website -- www.routledge.com/textbooks/fearn-banks -- with ...

  • Crisis Communications: A Casebook Approach
    Crisis Communications: A Casebook Approach
    By Kathleen Fearn-Banks

    Were the news media adversarial or supportive? If they had to do it again, what would they do differently? These and other questions are answered in the case studies of this second edition.