Customer Care
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Customer Care
By Frances Bee, Roland BeeReferences 1 LEWIS J. S. Retail Trading : The philosophy and practice of John Spedan Lewis . London , John Lewis & Co. Ltd , 1979 . 2 PETERS T. J. and AUSTIN N. A Passion for Excellence : The leadership difference .
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Customer Care: A Training Manual for Library Staff
By Michael McCarthy, Pat Gannon-LearyYou might recognise some of the following: The hacker: The hacker is knowledgeable about ICTs, and attaches great importance to the technical aspects of the service on offer. They will willingly test the system to its limits and will be ...
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Customer Care: Calming the Upset Customer
By Gregory MarchandThe understanding of why customers become upset and the practical methods for getting to resolution presented in this book have been learned, practiced, and honed over 25 years of customer service work in an industry known for upset ...
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Customer Care
Your goals for this book on customer care are to understand why customer service is more important than ever and how it could transform your business if you are really serious about delivering excellent customer care In this book we ...
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Customer Care: A New Business Discipline
By Atton InstituteEnvisioning the customer service from business owners' perspective. ... The Powerful Impact of Customer Service in the Business World. ... The Impact of Customer Care: A General View............................ 70 3.1.1.