Exploring Services Science
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Exploring Services Science: 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings
By Stefano Za, Monica Drăgoicea, Maurizio CavallariThis book constitutes the proceedings of the 8th International Conference on Exploring Services Science, IESS 2017, held in Rome, Italy, in May 2017.
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Exploring Services Science: Second International Conference, IESS 2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected Papers
By Mehdi Snene, Jolita Ralyte, Jean-Henry MorinThis book contains the refereed proceedings of the Second International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2010.
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Exploring Services Science: 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings
By Monica Drăgoicea, Henriqueta NóvoaThe latter have to provide value to these customers and users in their own business processes. itil v.3 is structured into five phases: Service Strategy [14], ... Information security management (ISM) h. Supplier management (SUP) 4.
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Exploring Services Science: Second International Conference, IESS 2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected Papers
By Mehdi Snene, Jolita Ralyte, Jean-Henry MorinInternational Journal of Service Industry Management 16, 107–121 (2005) 5. Aurajo, L., Spring, M.: Service, Services and products: rethinking operations strategy. International Journal of Operations and Production Management 29, ...
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Exploring Services Science: 7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings
By Theodor Borangiu, Monica Drăgoicea, Henriqueta NóvoaTherefore, hotels need to keep pace in order to measure and establish concrete measures to increase customer satisfaction. Measurement of customer satisfaction has been a note-worthy addition to the ISO 9000:2000 standard, ...