Murdick , Robert G. , Barry Render , and Roberta Russell , Service Operations Management , Boston : Allyn and Bacon , 1990 . Parasuraman , A. , Leonard L. Berry , and Valarie A. Zeithaml , “ Understanding Customer Expectations of ...
Production/operations Management: Concepts and Situations : Instructor's Manual
Covers key aspects of managing either the production function responsible for manufacturing a product or an operations function responsible for providing a service. The book includes case studies reflecting the...
Production/operations Management: Instructor's Manual to Accompany
Production/operations Management: Concepts and Situations
Production/operations Management
Production/Operations Management
Production/operations Management: Concepts, Structure, and Analysis
Production/operations Management
Emphasizing quality, international issues, competitiveness, and service organizations, this text provides a balanced introduction to POM.
The material in this book is intended as an introduction to the field of production and operations management. It is suitable for both undergraduate and graduate students.
Production/operations Management
Production/operations Management: Concepts, Structure, and Analysis
Production/operations Management