Total Quality
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Total Quality: a Customer Focus
By Pearson Education, LimitedPearson Education, Limited. 4. Reaching a state of excellence may take a long time, but some of your improvements will result in small wins, and it is through small wins that staff become winners.
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Total Quality: Management, Organization, and Strategy
By James Robert Evans, James W. DeanNot long ago total quality was just a buzzword. Today, Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of...
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Total Quality: A Users' Guide for Implementation
By Dan CiampaDan Ciampa's book directly addresses the challenge of making Total Quality work in a practical, no-nonsense way. Total Quality is in demand today, now that companies in every sector are...
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Total Quality: Management, Organization and Strategy
By James Robert EvansTotal Quality Management presents the basic principles and tools associated with TQ and provides many illustrations and end-of-chapter cases that can be used as the basis for class discussion. Many...
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Total Quality: Management, Organization, and Strategy
By James Robert Evans, James W. DeanAn overview of the general concepts of quality that links those concepts to traditional theories in organizational behavior, organization theory and design, and strategy.