Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
- ISBN-10
- 0071808086
- ISBN-13
- 9780071808088
- Category
- Business & Economics
- Pages
- 256
- Language
- English
- Published
- 2013-03-29
- Publisher
- McGraw Hill Professional
- Author
- Doug Lipp
Description
Leadership lessons from the iconic brand you can use to drive Disney-style success In helping Walt Disney create “The Happiest Place on Earth,” Van France and his team started a business revolution in 1955 that eventually became the Disney University—the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand. Doug Lipp is an internationally acclaimed expert on customer service, leadership, change management and global competitiveness, specializing in the lessons he learned at the Disney U.
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Other editions
-
- 2013-03-26
- 242 pages
- Paperback
- McGraw Hill Professional
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