If you buy a new BMW you may be surprised as much by the owner's manual as by the car itself. Thin, personalized, and containing information only on the features you have selected in the language you speak, it is the result of a year's collaboration with Xerox that has radically improved the product and decimated costs. It is just one example of the new organizational structures and processes being developed at leading companies to serve the global marketplace. As firms realize that dealing with global customers is not simply an extension of key account management, their most common response is to launch a formal global account management initiative. Done well this is powerful and effective; however without proper planning it can spell disaster. Drawing on widely accepted 'key success factors' for global account management as well as new elements revealed by their research, David Hennessy and Jean-Pierre Jeannet redefine the process global account management around the premise that sustainable value springs only from an expert understanding of the customer's industry, its structure and its strategy. The book covers all critical aspects of the topic (the planning process, account selection, team building, executive support, global IT requirements, compensation structures and more) and draws on interviews with top global account managers at leading companies including IBM, Cable and Wireless, Siemens, HP, Guinness, Cisco, and Procter & Gamble.
19 Information from E. S. Browning , “ Chip Project Brings Rivals Quality Circle and Its Variations , ” chapter 10 in John R. Campbell , Together , but Cultures Clash , ” The Asian Wall Street Journal ( May Richard J. Campbell and ...
员工可以每周在家中工作一两天,或者大多数时间在家工作,并定期到办公室参加会议。听起来好像你的组织许多职位都需要远程办公,也就是说,工作的性质是独立的或需要高度集中精力。如果是这种情况,请考虑允许员工间歇性地(一周一天或两天)在家工作, ...
正如一名法国经济学家让·巴蒂斯特所说,企业家“必须掌握监督以及管理的艺术”。在工业革命时期,一个最主要的工程项目之一就是修建铁路,而当时的铁路分布得太广。为了管理并协调好如此庞大的人力物力资源,组织管理机制应运而生,并得以实施推广。丹尼尔·麦卡 ...
While the KM literature takes licence with Polanyi, it also seems to ignore Nonaka and Takeuchi's rejection ofthe idea that knowledge can be managed as opposed to created (see also Von Krogh et al. 2000).5 Von Krogh et al.
For information , please write to : Prentice Hall Career & Personal Development Special Sales , 240 Frisch Court , Paramus , New Jersey 07652. Please supply : title of book , ISBN number , quantity , how the book will ...
فهم الأمور المالية ومايكمن خلفها إن المديرين في كل مشروع تجاري أو صناعي يتوقع منهم أن يستخدموا البيانات المالية لاتخاذ القرارات، وتخصيص الموارد، ونفقات الميزانية. ولكن الحقيقة هي أن كثيرين...
Apple ฟื้นตัวจากการตกต่ำมานานนับทศวรรษได้อย่างไร ?
Hornsby , having conducted all the interviews , was convinced that Fenton ( the bank president ) , the Chamber of Commerce president , and several other local businessmen formed a de facto oligarchy for the region .
This book examines the role and utilization of workplace 'space': how it is organized; how it can reflect organisational values; how it can affect employee identities; and the many ways in which the physical environment can influence and ...
M O D E OWNER LOCATION L E.K. Williams 14 Coral St. 69 D.W. Onan 26 Beach Rd . 14 1 2 3 4 5 6 7 SIGN CLEAR ( LOT ) DELIVER POWER STAKE DIG POUR ORDER .. A.T. Bovril 60 Hacienda 090L The company's dispatcher , Mabel Roark , age 35 ...