Supervision in the Hospitality Industry: Applied Human Resources
- ISBN-10
- 0471657484
- ISBN-13
- 9780471657484
- Series
- Supervision in the Hospitality Industry
- Category
- Business & Economics
- Pages
- 544
- Language
- English
- Published
- 2006-03-03
- Publisher
- Wiley
- Authors
- Karen E. Drummond, John R. Walker, Jack E. Miller
Description
This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity.
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