Harvard Business Review on Increasing Customer Loyalty
- ISBN-10
- 1422162524
- ISBN-13
- 9781422162521
- Category
- Business & Economics
- Pages
- 221
- Language
- English
- Published
- 2011
- Publisher
- Harvard Business Press
- Author
- Harvard Business Review
Description
How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or not.
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Other editions
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- 2011-02-24
- 240 pages
- Ebook
- Harvard Business Press
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