Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes

Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes
ISBN-10
1538119927
ISBN-13
9781538119921
Pages
512
Language
English
Published
2019-08-10
Publisher
Rowman & Littlefield Publishers
Author
Susan Raines

Description

Conflict Management for Managers (CMM) is designed to equip managers with the skills and information they need to improve their handling of the most common disputes they face----conflicts between and with employees, conflicts in unionized vs. non-unionized environments; customer complaints; problems with vendors and regulators; board members, etc.

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