Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict
- ISBN-10
- 1555421253
- ISBN-13
- 9781555421250
- Category
- Business & Economics / General
- Pages
- 232
- Language
- English
- Published
- 1988-11-25
- Publisher
- Wiley
- Authors
- Jeanne M. Brett, Stephen B. Goldberg, William L. Ury
Description
Build Conflict Control Into Your Organization
Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.
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Other editions
-
- 1993
- 201 pages
- Paperback
- Pon Books
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