Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict
- ISBN-10
- 1880711036
- ISBN-13
- 9781880711033
- Category
- Psychology
- Pages
- 201
- Language
- English
- Published
- 1993
- Publisher
- Pon Books
- Authors
- William Ury, Jeanne M. Brett, Stephen B. Goldberg
Description
Build Conflict Control Into Your Organization Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.
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Other editions
-
- 1988-11-25
- 232 pages
- Paperback
- Wiley
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