Contextual Design: Defining Customer-centered Systems
- ISBN-10
- 1558604111
- ISBN-13
- 9781558604117
- Series
- Contextual Design
- Category
- Computers
- Pages
- 472
- Language
- English
- Published
- 1998
- Publisher
- Morgan Kaufmann
- Authors
- Hugh Beyer, Karen Holtzblatt
Description
Contextual design is a state-of-the-art approach to designing products directly from an understanding of how the customer works and what the customer needs. Based on a method developed and taught by the authors, this is a practical, hands-on guide that articulates the underlying principles of contextual design and shows how to use them to address different problems, constraints, and organizational situations.
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