This is the only book that describes a complete approach to customer-centered design, from customer data to system design. Readers will be able to develop the work models that represent all aspects of customer work practices.
But Apple also needed a way to distribute the product and a business model to sell it; they needed distribution and business model readiness. To get there, Apple built on its already successful processes (Fig. 9.1) to design and sell ...
This book describes the new Contextual Design, evolved to help teams design for the way technology now fits into peoples’ lives.
Enter and choose configuration name Text entry field in the “Select Base (link) Configuration” window. Input focus is given to this field when the window first comes up. If the user types a name and presses RETURN, the system will ...
Evolved Karen Holtzblatt, Hugh Beyer. Figure 3.2: Relationship information captured during an interview. “U04” is the user code assigned totheinterviewee. Higher layers, farther from theuser, showmore emotional distance.
Chapter 19: Project planning and execution. Having described the techniques of Contextual Design, we step back to talk about how
This book describes the new Contextual Design, evolved to help teams design for the way technology now fits into peoples’ lives.