Call Centre Work: Smile by Wire

ISBN-10: 1841699691
ISBN-13: 9781841699691
Category: Psychology
Pages: 128
Language: English
Published: 2004-01-08
Publisher: Psychology Press
Authors: Christian Dormann, Fred R. H. Zijlstra

Description

This Special Issue is concerned with the working conditions at call centres, which harbour jobs of different levels of qualification.

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