IT Service Management: An Introduction

IT Service Management: An Introduction
ISBN-10
908753051X
ISBN-13
9789087530518
Category
Business & Economics
Pages
514
Language
English
Published
2007
Publisher
Van Haren Publishing
Author
Van Haren Publishing

Description

Thorough introduction to the field of IT Service Management and the V3 core books in the IT Infrastructure Library; a guide to specific processes relating to ITIL V3 and Service Management practices; and a guide to all major industry frameworks.

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